It is the standard of Oral Surgery Associates that "An Experience in Excellence" is realized when:

• We respond to an incoming call within two to three rings of the telephone.
• We schedule our patients' initial visits within three business days, usually the same day.
• We recognize our patients by their name without having to be introduced.
• We meet or exceed the patients' standards for quality in the services we provide.
• We lead a patient into an exam room/operatory within 10-15 minutes of their scheduled appointment time.
• We actively listen and respond to each patient's needs, questions and concerns.
• We sincerely express our appreciation to our patients for coming to see us for their oral surgery needs.
• We are an interdependent team committed to making "excellence" a personal experience for all our patients.
• We seek continual improvement in all aspects of our service and profession...it's an attitude we will demonstrate!